The Operations Manager at our leisure and family entertainment center plays a pivotal role in overseeing all operational functions. They conduct regular meetings with direct reports to review goals, assess progress, and analyze key performance indicators in each area. This individual is dedicated to problem-solving, seizing opportunities, and fostering accountability among team members. Furthermore, the Operations Manager drives strategic long-term planning efforts to support the continuous growth and prosperity of the business.

Key Responsibilities:

• Lead and streamline operational processes to ensure efficiency and effectiveness in delivering client services.
• Collaborate with internal teams to align operational strategies with client needs and expectations.
• Foster strong client relationships by understanding their operational requirements and delivering tailored solutions.
• Proactively identify opportunities for operational growth and improvement to enhance overall service delivery.
• Work closely with cross-functional teams to ensure operational goals are met and client expectations are exceeded.

Skills, Education, and Experience:

• A college degree and/or a minimum of five years of management experience, preferably in the leisure or family entertainment industry.
• Proficiency in Microsoft Word and Excel.
• Strong financial skills.
• Excellent interpersonal skills for handling staff and customers with diplomacy.
• Strong written and oral communication skills for managing business administration and personal matters.
• The ability to thrive under pressure and manage the complexity of the business.
• Good business awareness to achieve successful performance.
• Teamwork skills to lead and be part of a team.
• Strong planning and organizational skills to ensure streamlined operations.
• The ability to work independently and make strategic and thoughtful business decisions.
• Problem-solving ability to resolve issues as they arise.
• Thorough understanding of electrical codes, regulations, and safety standards.
• Strong analytical and problem-solving skills.
• Ability to work independently and lead a team effectively.
• Excellent communication and interpersonal skills.

If you are a driven Operations Manager looking to take the next step in your career and contribute to a team-oriented environment, we encourage you to apply.

WORKING CONDITIONS:

Physical Activity | Frequency

Sitting | Occasional

Standing | Frequent

Crouching, Bending, Stooping | Frequent

Walking | Frequent

Climbing Stairs | Infrequent

Reaching | Frequent

Grasping | Frequent

Pushing/Pulling | Frequent

Lifting | Infrequent

Near Vision | Constant

Far Vision | Constant

Hearing | Constant

Talking | Constant

Travel | Infrequent