Do you thrive in high-energy, ever-changing environments where no two days are the same? We’re looking for a Project Coordinator to support the rollout of restaurant technology platforms across the country. You’ll be the boots-on-the-ground partner helping clients bring their menu visions to life using powerful POS and kitchen video systems.

This is a blended role based out of our Louisville warehouse, with frequent travel to restaurants across the country. You’ll collaborate closely with clients, learn our systems inside and out, and eventually train others on how to use them. If you come from the restaurant industry, understand the pace, and are ready for a new kind of challenge—this could be your perfect fit.

JOB DUTIES AND RESPONSIBILITIES:

• Coordinate the setup and deployment of restaurant technology systems, including POS platforms and kitchen video solutions
• Travel to restaurant sites during system go-live periods to provide on-site support and customer interface.
• Customize menus and system configurations based on client needs using proprietary software tools
• Collaborate with clients to define expectations and translate business needs into functional software solutions
• Provide training and guidance to restaurant staff on new systems and processes
• Act as a liaison between technical support, developers, and clients to ensure accurate implementation and prompt resolution of issues
• Maintain detailed project documentation, including travel schedules, client requirements, and service reports
• Support field technicians during system launches and help troubleshoot issues in real-time
• Contribute to internal improvement efforts by identifying process gaps and proposing solutions

QUALIFICATIONS

• Availability for flexible scheduling and regular travel (required).
• Valid driver’s license and ability to fly domestically (required).
• Strong technical aptitude and willingness to learn software systems.
• Previous experience in the restaurant industry (front or back of house).
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfortable working under pressure and resolving high-stress situations.
• Experience with POS systems, particularly Focus POS (preferred).
• Background in helpdesk support or menu database management (preferred).
• Experience customizing software or working with restaurant technology vendors (preferred).

JOB COMPETENCIES:

Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

WORKING CONDITIONS:

Physical Activity | Frequency

Sitting | Frequent

Standing | Frequent

Crouching, Bending, Stooping | Frequent

Walking | Frequent

Climbing Stairs | Occasional

Reaching | Frequent

Grasping | Constant

Pushing/Pulling | Constant

Lifting | Constant

Near Vision |Constant

Far Vision |Constant

Hearing | Constant

Talking | Constant

Travel | Frequent

Thrive is an Equal Opportunity Employer.