Support Assistant
We usually respond within three days

At RSS Technology Solutions, we take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location.
Are you someone who thrives in a fast-paced environment, enjoys helping others, and has a strong connection to the restaurant industry? We're looking for a Support Assistant who can juggle a fast-moving phone queue and triage service requests.
This is an in-office role, based in our Blankenbaker warehouse location, working closely with our Helpdesk team to support incoming calls and emails from our restaurant clients across the country. If you’re a former quick-service restaurant professional looking for a new kind of challenge, this could be your perfect fit.
JOB DUTIES AND RESPONSIBILITIES:
- Answer and triage incoming calls and emails from restaurant partners.
- Create and enter service orders (SOs) accurately and efficiently.
- Determine urgency of requests and route appropriately to Helpdesk team or other departments.
- Act as the knowledgeable switchboard operator who ensures nothing slips through the cracks.
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Collaborate with sales reps and internal teams to gather context and provide follow-through.
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Maintain detailed documentation of service tickets and client interactions.
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Learn and support a variety of restaurant technology platforms (25+ supported systems).
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Participate in training sessions and shadowing to understand product functionality and support workflows.
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Contribute to team improvement by identifying recurring issues or inefficiencies.
QUALIFICATIONS
- Previous experience in a restaurant environment (quick service experience required).
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Professional, calm, and friendly phone presence; strong de-escalation skills.
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Strong organizational skills and attention to detail.
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Technical aptitude and willingness to learn multiple platforms.
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Ability to prioritize under pressure and work independently while staying team-oriented.
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Experience in customer service, support, or call center roles preferred.
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Familiarity with service ticketing systems or support workflows a plus.
JOB COMPETENCIES:
Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.
Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).
Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.
WORKING CONDITIONS:
Physical Activity | Frequency
Sitting | Frequent
Standing | Occasional
Crouching, Bending, Stooping | Infrequent
Walking | Occasional
Climbing Stairs | Occasional
Reaching | Occasional
Grasping | Occasional
Pushing/Pulling | Occasional
Lifting | Occasional
Near Vision |Constant
Far Vision |Constant
Hearing | Constant
Talking | Constant
RSS is an Equal Opportunity Employer.
Support Assistant
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