We’re looking for a hands-on Repair Center Manager to lead a small but vital technical repair team. This position is a backfill for a long-standing employee and is ideal for someone who thrives in a collaborative, technician-led environment. If you're passionate about electronics repair, ready to step into a leadership role, and value an organized, fair, and team-first culture, this could be the job for you.

What You’ll Do

• Lead and supervise a team of repair technicians
• Plan and assign daily workloads; monitor progress and completion
• Manage repair workflows, ensuring timely and high-quality results
• Provide hands-on repair support—especially with complex jobs
• Diagnose and repair electronic systems, including: POS systems (hard drives, displays), receipt printers, Drive-thru headset systems etc.
• Monitor inventory and place parts orders; track stock via CRM
• Ensure accurate and timely repair documentation and invoicing
• Collaborate with Sales to align on timelines and customer expectations
• Train new team members through job shadowing and direct guidance
• Maintain and improve productivity tracking in the CRM
• Address team performance or attendance issues fairly and directly
• Serve as the point of escalation for customer inquiries or issues

What We’re Looking For

Required:

• Strong background in electronics repair
• Hands-on soldering experience
• Comfortable managing a small, independent team
• Familiar with CRM systems and order/inventory tracking tools
• Trustworthy, organized, and detail-oriented
• High school diploma required

Preferred:

•  Experience with: HME, Panasonic, Par Technologies, 3M, Epson, POS terminals
• Associate degree in electronics or related field
• Previous supervisory or repair center leadership experience