We pride ourselves on delivering exceptional service, proactive communication, and seamless project execution that drives customer satisfaction and business growth. We are currently seeking a Project Manager to join our team and oversee the planning, coordination, and execution of projects across our organization.

As a Project Manager, you will serve as the central point of contact for both internal teams and external customers, ensuring projects are completed on time, within budget, and to the highest standard of quality. You will lead the full project lifecycle, set the standard for proactive planning, and provide clear, consistent communication across all stakeholders.

JOB DUTIES AND RESPONSIBILITIES:

• Develop comprehensive project plans, including tasks, deliverables, timelines, and stakeholder responsibilities.

• Assess project readiness and proactively identify potential roadblocks to ensure smooth execution.

• Oversee daily project coordination, including scheduling, technician dispatch, and equipment deployment.

• Maintain real-time visibility into project status and proactively communicate updates to internal teams and customers.

• Serve as the primary point of contact for customers, vendors, and internal teams, managing expectations and project scope.

• Lead project meetings with stakeholders to review progress, address concerns, and maintain alignment.

• Prioritize multiple projects based on urgency, resources, and customer needs while adjusting schedules as priorities shift.

• Deliver accurate project reporting, including status updates, forecasts, and post-project evaluations.

• Identify process improvements and implement best practices to enhance efficiency and service quality.

• Support field teams during critical project phases, including late-night or early-morning “live day” windows.

• Uphold professionalism and integrity in all interactions with customers, vendors, and internal teams.

DESIRED ATTRIBUTES:

• Passion for helping customers and supporting team success.

• Strong organizational skills with the ability to manage multiple complex projects simultaneously.

• Exceptional verbal and written communication skills, calm under pressure, and able to resolve issues efficiently.

• Self-starter with a strong sense of accountability and the drive to grow into future leadership roles.

• Adaptable, detail-oriented, and able to navigate rapidly changing circumstances.

• Skilled in leveraging software tools for project management, scheduling, and reporting.

• Ability to coordinate and influence diverse teams, including those who do not report directly.

QUALIFICATIONS:

• Bachelor’s degree required.

• Prior experience as a Project Manager, ideally managing projects with multiple stakeholders and interdependent tasks.

• Strong knowledge of project management principles, including project lifecycle and methodology.

• Experience defining project scope, allocating resources, and driving projects to completion.

• Demonstrated success working in fast-paced environments that require discipline, proactive planning, and strong follow-through.

JOB COMPETENCIES:

Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

WORKING CONDITIONS:

Physical Activity | Frequency

Sitting | Occasional

Standing | Constant

Crouching, Bending, Stooping | Frequent

Walking | Frequent

Climbing Stairs | Occasional

Reaching | Occasional

Grasping | Occasional

Pushing/Pulling | Frequent

Lifting | Occasional

Near Vision | Constant

Far Vision | Constant

Hearing | Constant

Talking | Frequent

Travel | Frequent

Thrive is an Equal Opportunity Employer.