A faith-based nonprofit organization in Louisville is seeking a compassionate and dependable Resource Center Generalist to serve on the front lines of our Resource Center in Louisville. This role plays a key part in supporting individuals experiencing homelessness or hardship by helping provide practical services in a safe, welcoming, and Christ-centered environment.

This position blends direct client support, facility operations, administrative assistance, transportation support, and volunteer coordination. The ideal candidate is service-oriented, calm under pressure, and committed to both operational excellence and ministry impact.

Key Responsibilities

Client Support & Engagement

• Greet and assist guests with dignity, respect, and compassion

• Provide guidance on available services, policies, and procedures

• Support de-escalation of situations using training and best practices

• Assist guests with laundry services (washing, drying, folding, distribution)

• Support shower facility operations to ensure a safe, clean, and timely experience

Facility Operations

• Perform daily cleaning of kitchens, restrooms, laundry areas, and shared spaces

• Restock supplies and communicate inventory needs to leadership

• Maintain cleanliness and organization throughout all guest-access areas

• Support food pantry deliveries, including unloading and organizing inventory

• Assist with setup and cleanup for distributions and events

• Maintain hygiene supply levels and notify leadership of shortages

Administrative & Data Support

• Assist with guest sign-in and data entry systems

• Provide phone coverage for inquiries and outreach coordination

• Support basic recordkeeping, paperwork, and reporting

Transportation & Outreach

• Provide safe transportation for guests as needed

• Assist with outreach efforts, including encampment visits when applicable

• Transport laundry, clothing, and supplies between program sites

• Support donation pick-ups and logistical transport needs

Volunteer Coordination & Team Support

• Assist with volunteer orientation and shift support

• Help onboard and train new volunteers as needed

• Fill operational gaps based on daily needs and staffing coverage

Community & Ministry Engagement

• Build positive relationships with guests through Christ-centered care

• Represent Exodus Family Ministries professionally at all times

• Participate in community engagement and ministry activities

• Perform additional duties in support of organizational mission

Qualifications

Required

• High school diploma or GED

• Strong interpersonal and communication skills

• Ability to remain calm and effective in high-need environments

• Basic proficiency with MS Office (Word, Excel, Outlook)

Preferred

• 1–2 years of experience in nonprofit, social services, ministry, or administrative support

• Experience working with vulnerable or unhoused populations

Key Competencies

• Compassionate, welcoming presence

• Strong attention to detail and reliability

• Ability to multitask and adapt in fast-paced environments

• Initiative and willingness to step in where needed

• Strong teamwork and relationship-building skills

• Clear and effective communication

• Dependability and results-oriented mindset

Physical Requirements

• Frequent standing, walking, and reaching

• Occasional lifting (up to 30 lbs)

• Ability to navigate stairs and uneven terrain

• Constant interaction requiring hearing, speaking, and visual awareness

• Occasional travel required

Spiritual Alignment

This position requires alignment with Christian values and practices, including:

• Personal relationship with Jesus Christ as Lord and Savior

• Agreement with the authority of the Bible as God’s Word

• Alignment with Exodus Family Ministries Statement of Faith

• Active participation in a local evangelical church

• Commitment to Christian witness, prayer, and spiritual growth

• Consistent Christ-like example in conduct and attitude

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties may be adjusted at any time at the discretion of Exodus Family Ministries.

Thrive is an Equal Opportunity Employer.