Full-Time | Louisville, KY | 8:00 AM – 4:00 PM

Exodus Family Ministries is seeking a Resource Center Assistant to join our close-knit, supportive team serving individuals experiencing homelessness and hardship in the Louisville community.

This is a meaningful, hands-on role where no two days look the same. You’ll be on the front lines of a busy Resource Center—helping guests with immediate needs, supporting daily operations, and contributing to a safe, respectful, and well-run environment. If you’re someone who enjoys practical work, thrives in service, and wants to make a real impact every day, this could be a great fit.

About the Role

As a Resource Center Associate, you will work directly with guests, many of whom are navigating crisis situations. You’ll help ensure the center runs smoothly and safely while providing consistent, compassionate support to those we serve.

This role is active, fast-paced, and highly people-focused. It combines client support, facility operations, and teamwork in a ministry environment centered on dignity, structure, and care.

What You’ll Do

Client Support & Engagement

• Greet guests with warmth, respect, and consistency

• Support use of showers and laundry services in a structured and fair way

• Help maintain a calm, safe environment for guests and volunteers

• Use training and good judgment to help de-escalate situations when needed

Facility Operations

• Keep shared spaces clean, organized, and welcoming throughout the day

• Wash, sort, and distribute clothing and linens

• Restock supplies and maintain sanitary conditions across the center

• Assist with deliveries, donations, and pantry organization

• Help with setup and cleanup for distribution days and special events

Team & Administrative Support

• Assist with guest sign-in and basic data entry

• Support volunteers during shifts

• Communicate closely with team members to coordinate daily operations

Schedule

Full-time: Monday–Friday, 8:00 AM – 4:00 PM

What Makes Someone Successful Here

We’re looking for someone who is:

• Compassionate and mission-driven, with a genuine desire to serve others

• Emotionally steady, able to stay grounded in challenging situations

• Firm but kind, able to set healthy boundaries with respect and consistency

• Flexible and adaptable, comfortable in a fast-moving environment

• Calm under pressure, able to respond thoughtfully in emotionally heavy moments

• Team-oriented, communicating closely and supporting others throughout the day

Qualifications

Required

• High school diploma or GED

• Strong communication and interpersonal skills

• Ability to remain calm in high-need or crisis environments

• Basic computer skills (Microsoft Word, Excel, Outlook)

Preferred

• 1–2 years of experience in nonprofit, ministry, social services, or administrative roles

• Experience working with vulnerable or unhoused populations

Physical Requirements

• Frequent standing, walking, lifting, and reaching

• Occasional lifting up to 30 lbs

• Ability to navigate stairs and uneven surfaces

• Active, hands-on work throughout the day

Faith & Mission Alignment

This role requires alignment with the Christian mission and values of Exodus Family Ministries, including:

• Personal relationship with Jesus Christ

• Agreement with the authority of the Bible

• Alignment with the organization’s Statement of Faith

• Active participation in a local evangelical church

• Commitment to Christian character, service, and conduct

About Exodus Family Ministries

Exodus Family Ministries is a faith-based organization serving individuals and families experiencing homelessness and hardship in Louisville. Our Resource Center provides practical support, dignity, and consistent care to those navigating difficult seasons of life.

We are a small, close-knit team that values collaboration, communication, and mutual support as we serve our community each day.

Exodus Family Ministries is an Equal Opportunity Employer.